Sunday, 24 June 2012

Tantrums in York

We travelled to York purely to have lunch with Steve's Mum, who was on holiday with her brother.

Steve last saw his Mum two years ago in Adelaide (where she lives). Since then she's survived uterine cancer and regrown her hair. So it was an emotional meeting for them both.

Happy Stevee. Happy Mum of Stevee.

We walked through the gorgeous old town of York (my god!!! how cute is that!!!!) and had a nice lunch. York is amazing - old buildings, remarkedly intact city walls, lots of history we didn't have time to see.

We stayed the night so we could get some much needed sleep before catching the train early the next morning.

The hotel was 'interesting'. Apparently they pride themselves on excellent customer service. In order to prove this, the hotel receptionist rang after we checked in to see if the room was ok.

Fine. Good idea. If she had rung within 5-10 minutes. She didn't. She rang 1 hour after, by which time I was sound asleep having an afternoon nap, trying to ignore my flu.

I woke with a start to a sing-song voice saying "How is the room?". I was furious. "It was fine until you bloody woke me up!"  I hung up and tried to get back to sleep.

I was nearly back to sleep, and there was a knock at the door. It was the hotel housekeeper asking if the room was ok. "Oh for pete's sake, go away!!".

I think the manager needs to re-write his customer service policy manual (which I duly told him).  And I think I'm sick of hotels now.

But I got my revenge. I probably gave them all the flu.




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